Shipping Policy

SHIPPING POLICY

DISPATCH AND DELIVERY TIMES

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed after 3:00 PM or on weekends and public holidays will be processed on the next working day. For example, orders placed after 3:00 PM on a Friday will be processed on the following Monday (or the next working day if Monday is a public holiday). Please note that processing time does not include delivery time, which begins after dispatch.

• Back-Ordered and Non-Stock Items: If an item is back-ordered or not in stock, you will be notified promptly. These items may take additional time to process. We will provide an estimated availability date, and you will have the option to cancel or proceed with the order based on your preference. Processing times for back-ordered items may vary depending on supplier availability. If an order for a back-ordered item cannot be fulfilled within 30 days, you may request a full refund.

Estimated Delivery Times:

• Standard UK Delivery: 3-5 business days.

• Express UK Delivery: 1-2 business days.

• International Delivery: 7-14 business days, depending on the destination and customs processing.

SHIPPING METHODS

• UK Shipping: All UK orders are dispatched via reputable couriers (e.g., Royal Mail, DPD, or Hermes). Tracking information will be provided once the order is dispatched. Please note that some orders may be sent directly from our suppliers to ensure faster delivery times. If your order is dispatched directly from a supplier, you will be notified via email.

• International Shipping: We ship to selected international destinations. Customs duties and import taxes are the responsibility of the buyer. Delivery times may vary based on location and local customs processing. For clarity, our delivery partners for international orders may vary depending on the destination.

SHIPPING COSTS

• UK Orders:

  • Standard Delivery: £9.99 for all orders.

  • Express Delivery: £19.99 for all orders.

• International Orders:

  • Shipping costs are calculated based on weight, dimensions, and destination at checkout.

  • Buyers are responsible for any customs fees, duties, or taxes applicable in their country.

  • Example: Shipping for a standard 1kg package to Europe starts at £14.99.

TRACKING YOUR ORDER

• Once your order has been shipped, you will receive an email confirmation with tracking details. You can use the tracking number to monitor your shipment’s progress via the courier’s website or our tracking portal.

• Please allow 24 hours for the tracking information to update after receiving your dispatch notification.

LOST OR DELAYED SHIPMENTS

• If your order does not arrive within the estimated timeframe, please contact us at Motorsport_Calibrations@outlook.com with your order details.

• Claims for lost parcels must be made within 14 days of the expected delivery date.

• While we aim to ensure timely delivery, certain external factors like weather or customs delays may impact your order. Rest assured, we will assist in resolving any issues promptly.

• If delivery is delayed beyond 30 days without notice or update, customers may request a refund or cancellation.

DAMAGED OR INCORRECT ITEMS

• If your order arrives visibly damaged, the recipient must sign for the package as "damaged" upon delivery. Failure to do so may affect the outcome of any claims made for damage. Please retain all original packaging as this may be required for claims processing.

• Contact us within 48 hours of delivery with photos of the damaged items and packaging.

• For incorrect orders, notify us within 7 days, and we will arrange for a replacement or refund.

• We’re committed to ensuring you receive your order in perfect condition. For additional support, email Motorsport_Calibrations@outlook.com with your order details and a description of the issue.

CLICK & COLLECT (If Applicable)

• Customers can select the "Click & Collect" option at checkout to pick up their order from our store at 846 Green Lanes, Winchmore Hill, London N21 2RT.

• You will be notified when your order is ready for collection. Orders will be held for a maximum of 14 days. If the order is not collected within this timeframe, it may be returned to stock, and the customer will be notified.

• A valid photo ID and the order confirmation email are required for collection.

• Parking is available near the collection point for your convenience.

DELIVERY EXCEPTIONS

• We do not deliver to P.O. Boxes or military addresses.

• Certain remote or rural areas may experience longer delivery times. Examples include locations in the Scottish Highlands, Channel Islands, and Isle of Man. Additional charges may apply for these locations. If applicable, these charges will be communicated during checkout.

• Orders affected by unforeseen events such as natural disasters, strikes, or other force majeure circumstances may experience delays. In such cases, customers will be notified promptly.

INTERNATIONAL CUSTOMS

• If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once the shipment reaches your country.

• All international shipments may be subject to cross-border inspections by customs authorities. Customs policies vary widely from country to country. You must meet any additional charges for customs clearance, and we recommend that you contact your local customs office for further information.

CHANGES TO SHIPPING POLICY

• Motorsport Calibrations reserves the right to update this shipping policy at any time. Changes will take effect immediately upon being published on our website. For significant changes that may affect existing orders, customers will be notified directly via email or account notifications where applicable.